Fleet Administration Services for AstenJohnson
Element Client #1882
1-800-932-7342
Select appropriate prompt:
1. Managed Maintenance
- Includes emergency roadside assistance
- Specialists are available 7 days a week, 24 hours a day
- Call BEFORE you take the vehicle in for repairs if the service is expected to exceed $200
- Have your service card handy
2. New Vehicle Order Status
- To obtain status on your new vehicle order, you will need to use the 9-digit order number. You will be prompted to enter that number on the Interactive Voice Response System.
3. Customer Care for Fleet Administration/Customer Service
Call 8am-8pm EST for all general fleet related questions such as:
- Vehicle Ordering
- Service Cards/Fuel PINS
- Policy Questions
- Insurance Cards
4. Accident Reporting
In the event of an accident:
- Remain calm
- Do not admit fault
- Contact the police and your manager
- Take photos
- Call ELEMENT 24 hours a day, 7 days a week to immediately file a report and receive instructions on alternate transportation and repairs
5. Title and Registration Assistance
- Call for license plate, registration renewals and vehicle title issues. (ELEMENT vehicles only.)
1. Used Vehicle Quotes (ELEMENT vehicles only)
Automated Voice Response
Available 24 hours a day, 7 days a week.
Preventative Maintenance Chart
6 Months/5,000 Miles
Inspect your vehicle weekly for the following safety items:
- Brakes
- Steering
- Tires
- tread depth 2/32 of an inch
- air pressure -- consult driver door decal
- Lights
- Windshield Wipers
To locate maintenance supplier go to the site below and select DRIVERS
https://elementfleet.com
